Although the development of the custom furniture industry is flourishing, due to the lack of uniform industry standards, the home building materials enterprises are mixed, the operating companies are suspected of default fraud, and the after-sales service of the store is not in place. The disputes arising from the custom furniture process are easy to focus on after-sales service. The special nature of custom furniture and the irresponsible behavior of individual companies make it difficult for consumers to guarantee after-sales purchase after custom home purchase. 
As the name suggests, custom furniture is tailored to the needs of consumers. The consumer process is generally the main link between the two parties in communication, product design, field measurement, design, order placement and payment, manufacturer production, installation, and buyer acceptance. From the ordering, organization of production, distribution, door-to-door installation to after-sales service, all links must be interlocked. Once there is a problem in any link, complaints may arise. Before the consumer determines the purchase, the merchant sells the product in order to win the trust of the consumer, and generally tries to satisfy the consumer's request, but once the consumer determines the purchase, some merchants become loose and slack, and the problem occurs one after another. .
The after-sales problems of custom furniture are mainly concentrated in three parts: The first is the product quality complaint. After the product is installed, the customer often complains because the material material, custom size, product color (color difference), etc. are inconsistent with the purchase, of course, there are many Some brand merchants use cheaper materials for profit; the second is poor communication. Most consumers don't understand the design process of custom furniture. Designers blindly cater to consumers as soon as they become single, lacking reasonable communication and suggestions. Therefore, complaints appear after use; the third is the return of complaints, after the custom furniture installation, because of the special nature of its products, in the event of product problems, the business is often only repaired. “Customized furniture will be scrapped once it is returned.†A person in charge of the furniture factory, who asked not to be named, said that because the furniture was made according to the special needs of consumers, it was highly targeted and not good for sale. other people.
The custom home industry has become a trend, but it has not yet matured, the corresponding standards are not perfect, and the market chaos is not surprising. If custom furniture is to be more solid and long-term on the road of customization, it must improve its own management system to meet consumer demand and protect the legitimate rights and interests of consumers.
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