More than 20,000 pieces of furniture have no proof that consumers questioned wanting to return

A while ago, Ms. Pan’s furniture purchased at the flagship store in Hangzhou’s Hangzhou International Home Furnishings arrived, but she found that the furniture did not have instructions for use and after-sales vouchers. "Providing the furniture with instructions and after-sales vouchers should be the most basic requirements for furniture dealers, but even these basic elements are not, how can I believe the quality of the products." She reflected to the 12345 Mayor's hotline linked to this newspaper's rights hotline. This is the case.

More than 20,000 pieces of furniture have no proof that consumers want to return

In December last year, Ms. Pan purchased two beds, two bedside tables, a writing desk and a chest of drawers at the flagship store of the unified international home in Gudun Road, with a total price of 20,500 yuan. On March 17 this year, Pan received the goods in the store. “After receiving the goods, I found that the size of the bed and the bedside table and the room did not match very well, so I found the carpentry master to adjust, the woodworker asked for instructions on the use of the bed, I realized that these furniture are not attached. Any proof of use, warranty card, certificate, etc.. Ms. Pan said that she bought it in a physical store, but it feels like buying a “three no products”, which made her doubt about the quality of the product.

“Going to the store to buy furniture is a reassurance, but now I can’t rest assured that I think that the quality of the furniture does not meet the national standards, whether the environmental protection is up to standard or whether the material is true...” Ms. Pan said that she is full of doubts. Want to return. Subsequently, Ms. Pan got in touch with the flagship store clerk.

"At the time, the clerk said that he had to contact his salesman. After that, I contacted the salesman. The other party said that he was resting. The next day, he said that the things sold could not be returned." For this answer, Ms. Pan Said not satisfied. Ms. Pan believes that since the furniture is not equipped with relevant certificates, it means that the furniture does not meet the national regulations, and consumers have the right to return.

The merchant said that there is no quality problem, no return can be used for the consumer to complete the certificate or depreciation price recovery

Ms. Zhao, a staff member of Hangzhou International Flagship Store, said that she knows something about Ms. Pan’s business, mainly because the bedside table does not match the room size and will require a return. "I will arrange the decoration master to install the furniture, even if there is no manual, it can be operated." As for the furniture proposed by Ms. Pan, there is no accompanying certificate. Ms. Zhao said that she is not very clear, and will reply after follow-up.

At 4 o'clock in the afternoon yesterday, Mr. Zhao, the head of the unified international home brand operation, called the reporter. Mr. Zhao said that for each set of furniture, the company is equipped with product quality certificate, instruction manual and after-sales service card. Ms. Pan received the furniture without these certificates, which may have been lost in the delivery. "We will unpack the furniture before shipment, carefully check the product for quality problems, and then repack it. When delivery to the customer downstairs, in order to keep the room clean, some customers will ask the master to unpack the package downstairs. It may be that in these two links, the proof of furniture is lost.” Mr. Zhao said that the company is also very sorry for this situation, he can make proof according to the model of the furniture purchased by Ms. Pan, let the staff send to Pan Ms. home.

"In fact, Ms. Pan wants to return the goods. There may be another reason, that is, after the goods are received, the furniture purchased and the decoration of the room do not match." Mr. Zhao said that if Ms. Pan insists on returning, the company can also recycle the depreciation price, and the consumer needs Bear 20%-30% depreciation. At the same time, Mr. Zhao stressed that furniture is a large piece of goods, and it costs money to transport it back and forth, and Ms. Pan’s furniture is unpacked. After returning, the company can only sell at a low price.

Ms. Pan said that during the consultation period, the merchants were particularly tough and she could not trust their services. Finally, Ms. Pan chose a discount recovery program.