First, the purpose
Ensure that products that do not meet the requirements are identified and controlled to prevent them from being used and delivered erroneously, and continuously improve non-conforming items to ensure the effectiveness of the quality management system operation.
Second, the scope of application
It is suitable for the control of all kinds of non-conforming products in the whole production process of the factory and the handling of non-conforming products after delivery.
3. Responsibilities
1. The quality control department is responsible for the whole production process (including external processing) and the evaluation, inspection, treatment and prevention of non-conforming products after delivery.
2. The Process Scheduling Section is responsible for the review of the non-conforming products provided by the customers, and puts forward the handling opinions.
3. The Process Scheduling Section and the Quality Control Department are responsible for notifying the business department of the evaluation results and handling opinions of the non-conforming products, and the business department will negotiate with the customer on the disposal methods.
4. Each production workshop is responsible for the control, detection, identification, recording and handling of non-conforming products in the production process.
5. The logistics department is responsible for the detection, recording and handling of unqualified raw and auxiliary materials.
6. The Equipment Section is responsible for the detection, recording and handling of equipment and spare parts entering the factory.
4. Working procedures
1. Control of unqualified products in the process
(1) Manuscripts, films, proofs and other items provided by the customer, if the business department verifies that they are unqualified, immediately negotiate with the customer, if it is qualified, the materials will be transferred to the production department. If the process is verified as unqualified product, the process will return the unqualified product to the business department, and the business department will negotiate with the customer to solve it.
(2) In the process of production handover, when the following process finds the unqualified product of the upper process according to the corresponding "process standard", the lower process is responsible for filling out the "unqualified product identification card" for identification and storing the unqualified product in isolation The director of the next process workshop is responsible for filling out the "Information Feedback Form" and reporting to the Quality Control Department for the record.
(3) During inspections or special inspections, the inspectors of the Quality Control Department should fill in the "Unqualified Products Identification Card" and "Unqualified Products Record" in a timely manner, and notify the workshop director, who will sign the workshop director Approved, the quality control department for the record. The responsible workshop shall make corrections according to the opinions of the inspectors.
(4) After receiving the “non-conforming product information†from the workshop, the quality control department must send inspectors to the site to understand the situation, verify the number of non-conforming products, and promptly report the disposal methods to the responsible workshop.
(5) Responsible workshops are handled in accordance with the disposal methods for unqualified products determined by the quality control department. The quality control department must verify the corresponding processing results.
(6) Disposal methods for unqualified products include: rework, repair, concession acceptance, and scrap. When disposing of rework or rework, the quality inspection team of the Quality Control Department will fill out the "Exceptional Processing Form" according to the requirements of the "Exceptional Processing Process" before production. All products that have been repaired or reworked should be re-inspected in accordance with the corresponding "quality inspection standards", or re-determined the treatment method.
2. Control of unqualified finished products
(1) The unqualified products inspected inside the factory shall be implemented in accordance with the provisions of (2), (4), (5) and (6) of this procedure.
(2) If the quality control department ’s inspector handles the opinion, if it is a concession to receive the product, it should fill out the “Exception Release Form†and submit it to the business department. In accordance with the opinions signed by the business department, the quality control department will dispose of this product.
(3) Customer returns
a. Customer feedback to the business department. After verification, the business department fills in the "return record form" and informs the finished product warehouse and quality control department.
b. The unqualified finished products are returned to the "finished product warehouse". The finished product warehouse administrator is responsible for identifying, isolating and filling out the "return record form" to notify the quality control department into the inspector in time.
c. The quality control department inspects the returned products, fills out the "return record form" carefully, and after confirming by the responsible department, feedbacks and analyzes the unqualified product processing opinions and reasons to the business department and the production department and saves them.
3. The inspection of products processed outside shall be carried out in accordance with the "Regulations on the Management of Foreign Associations".
4. Control of unqualified purchases
(1) The warehousing department verifies the different types of raw and auxiliary materials purchased.
(2) If all kinds of raw and auxiliary materials purchased are found to be unqualified during use or by other personnel, the person in charge of the discovery department fills in the "Material Quality Feedback Form", feeds it back to the logistics department, and stores it separately. After receiving the "Material Quality Feedback Form", the logistics department will be checked and confirmed by the purchasing staff, and final disposal will be done.
(3) The equipment department inspects the purchased equipment and various spare parts. If it fails, the equipment department will contact the supplier for processing. The loss of production caused by the use of the workshop to fill out the "accident report".
5. The correction, prevention and improvement of unqualified items in the quality management system shall be implemented in accordance with the "Internal Quality System Audit Control Procedures" and "Corrective and Preventive Measures Control Procedures".
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