As 2012 is coming to an end, many people are curious as to whether the end of the world will really come, but for the furniture industry, this winter is undoubtedly a severe winter. For merchants, only potential customers can be tapped as much as possible.
“Customer is God†is the definition of customer position in today's consumer era. That's right, this sentence accurately and appropriately describes the importance of customers to the mall in the fierce market competition. As a shopping mall, we must think about what our customers think, and we are eager to make our customers' business needs more comprehensive and multi-angle. As a customer, shopping in the mall is the main purpose, and in addition to the physical goods after the completion of the shopping is his personal experience in the shopping process, which is the king of the consumer empire. More and more shopping malls are now focusing on “one-stopâ€, one-stop shopping, one-stop service, in short, customers come to the mall to meet all their needs at one time.
The home industry is gradually adopting this model to cater to the needs of customers. The bedroom, dining room, living room and bathroom can be purchased at home shopping malls and enjoy the after-sales service of the mall. However, for office furniture, there is no mature one. Stationary service system. Through market research and understanding, Shandong Daming (Hong) office furniture shopping mall successfully explored a “one-stop shop†for office furniture sales according to market demand, and advocated the business philosophy of integrating first-line brands for unified management, unified sales and unified services.
Many customers always feel that they can't start when they buy office furniture. The reason is that their optimistic furniture can't fully satisfy the matching. The products of individual brands can't make full use of the effectiveness of space. It is difficult to choose all the satisfaction in one store. The furniture can only be patched together, and has to shuttle in the major stores, sometimes considering the color difference, after-sales, custom cycle and so on. In the end, it is often not satisfactory, and in the office furniture mall of Daming (Hong), One-stop service is an important magic weapon to fight the cold. The one-stop height of office furniture requires independent exhibition halls of office furniture, with complete grades, which can meet the different needs of consumers at all levels and finally achieve the complete matching of the overall office furniture. At the same time, with thoughtful after-sales service, the mall implements a unified service tracking of the products it sells, and regularly visits customers for use. This one-stop high-density service is an emerging model for the office furniture industry. If this model is maturely applied, it will definitely lead the furniture industry out of this cold winter and welcome the spring of the coming year.
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